Terms of Use

These Terms of Use (the “Terms”) govern your access to and use of the website located at https://eyestory.ca (the “Site”), operated by Eyeandeh Optical Inc., doing business as Eye Story Optical (“we”, “us”, or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site.

1. Informational Purpose & No Medical Advice

The content on this Site is provided for general informational purposes only. It describes our services and offers general education about eye health and eyewear. It is not a substitute for professional eye care, examination, diagnosis, or treatment.

Reading this Site does not create an optometrist–patient, optician–patient, or any other professional relationship. Always seek the advice of a qualified eye care or health professional regarding any questions about your eyes, vision, or a medical condition. Never disregard professional advice, or delay seeking it, because of something you have read on this Site. If you are experiencing a sudden change in vision, eye pain, or another eye emergency, seek appropriate medical care without delay.

2. Appointment Requests

Any appointment request submitted through the Site is a request only and is not confirmed until a member of our team contacts you to schedule it. Submitting a request does not guarantee a specific date, time, or service. Please do not include sensitive personal health information in free-text fields on the Site; our team will collect any necessary clinical details directly and securely. Our handling of the information you provide is described in our Privacy Policy.

3. Products, Pricing & Coverage

We make reasonable efforts to keep information about our products, services, brands, and insurance coverage accurate and current. However, details such as availability, pricing, frame and lens selection, and insurance eligibility may change without notice and are subject to confirmation in store. Any pricing or coverage estimates mentioned on the Site are for general guidance only and do not constitute a binding quote. Please contact us to confirm current details.

4. Intellectual Property

Unless otherwise stated, all content on this Site — including text, graphics, logos, images, and layout — is the property of Eye Story Optical or its licensors and is protected by Canadian and international copyright and trademark laws. You may view and download material from the Site for your own personal, non-commercial use. You may not reproduce, republish, distribute, or exploit any content from the Site for commercial purposes without our prior written permission. Third-party brand names and logos shown on the Site are the property of their respective owners and are used for identification purposes only.

5. Acceptable Use

You agree to use the Site only for lawful purposes. You must not use the Site in any way that is unlawful or fraudulent, that could damage, disable, or impair the Site, or that interferes with another party's use of the Site. You must not attempt to gain unauthorized access to any part of the Site, its servers, or any connected systems.

6. Third-Party Links

The Site may contain links to third-party websites, such as eyewear brand pages or insurance provider sites, provided for your convenience. We do not control and are not responsible for the content, accuracy, or privacy practices of those external sites, and a link does not imply our endorsement. We encourage you to review the terms and privacy policies of any third-party site you visit.

7. Limitation of Liability

The Site is provided on an “as is” and “as available” basis. While we make reasonable efforts to keep the Site accurate and available, we do not warrant that it will be uninterrupted, error-free, or free of harmful components. To the fullest extent permitted by law, Eye Story Optical will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of, or inability to use, the Site or its content. Nothing in these Terms limits any liability that cannot be limited under applicable law.

8. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts of Ontario for the resolution of any dispute arising out of or relating to these Terms or your use of the Site.

9. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or applicable law. We will post the revised Terms on this page with an updated “Last updated” date. Your continued use of the Site after any change constitutes your acceptance of the revised Terms.